Syarat dan Ketentuan ini mengatur partisipasi dalam Program Status ('Program') yang ditawarkan oleh Perusahaan ('Perusahaan'). Dengan mengikuti Perjanjian Pelanggan Perusahaan dan terus menggunakan layanan Perusahaan, Klien ('Klien') setuju untuk terikat oleh Syarat dan Ketentuan yang diuraikan di sini. Klien juga mengakui bahwa mereka telah membaca, memahami, dan menerima Syarat dan Ketentuan ini secara keseluruhan.
1. Definitions
1.1. Semua istilah yang digunakan dalam Syarat dan Ketentuan ini akan memiliki arti yang ditentukan dalam Perjanjian Pelanggan, kecuali jika ditentukan lain di sini.
1.2. Dalam Syarat dan Ketentuan ini, definisi berikut berlaku:
1.2.1. Klien: Seseorang yang telah membuat Perjanjian Pelanggan dengan Perusahaan.
1.2.2. Perusahaan: Elev8 Markets, terdaftar dan diatur oleh hukum Mauritius di bawah nomor reg. bisnis C186509, mengoperasikan situs web https://www.elev8.com. Alamat terdaftar: Rue De La Democratie, Office 306, lantai 3, Ebene Junction, Ebene 72201, Mauritius.
1.2.3. Perjanjian Pelanggan: Perjanjian yang telah disepakati antara Klien dan Perusahaan yang menguraikan Syarat dan Ketentuan penggunaan layanan Perusahaan, tersedia di tautan berikut: Perjanjian Pelanggan.
1.2.4. Status: Tingkatan yang diberikan kepada Klien dalam program yang menentukan ruang lingkup Hadiah dan manfaat lain yang tersedia bagi mereka. Status Klien mencerminkan posisi mereka dalam program dan dapat ditingkatkan atau diturunkan berdasarkan kemajuan XP mereka.
1.2.5. Hadiah: Hak istimewa, penawaran, atau insentif yang ditawarkan oleh Perusahaan kepada Klien sebagai bagian dari partisipasi mereka dalam program. Hadiah didasarkan pada Status Klien dan penyelesaian tugas-tugas tertentu, seperti Tantangan.
1.2.6. XP: Satuan pengukuran yang digunakan untuk mencatat kemajuan Klien dalam program. XP dikumpulkan melalui aktivitas dalam produk yang didukung, termasuk tindakan yang terkait trading dan tugas non-trading yang memenuhi syarat. XP berfungsi semata-mata sebagai metrik untuk menentukan Status Klien dan diatur ulang saat ada peningkatan atau penurunan Status. XP tidak dapat ditukarkan dengan uang, barang, atau bentuk kompensasi lain.
1.2.7. Tantangan: Tugas atau penugasan khusus yang ditetapkan oleh Perusahaan dalam program yang dapat diikuti oleh Klien. Setelah berhasil menyelesaikan Tantangan, Klien dapat menerima Hadiah, yang mungkin termasuk XP, hak istimewa, penawaran, atau insentif lain. Ketentuan, tingkat kesulitan, dan Hadiah untuk setiap Tantangan ditentukan oleh Perusahaan dan dapat bervariasi. Partisipasi dalam Tantangan bersifat sukarela dan tunduk pada syarat yang dijelaskan untuk setiap tugas individu.
1.2.8. Katalog Reward: Bagian dari Profil Klien yang dikhususkan untuk Hadiah yang tersedia untuk pembelian melalui sistem poin Perusahaan, sebagaimana ditentukan dalam Syarat dan Ketentuan Katalog Reward yang tersedia di tautan berikut: Syarat dan Ketentuan Katalog Reward.
1.2.9. Profil: Profil pribadi yang dibuat oleh Perusahaan untuk Klien dalam Layanan Perusahaan. Profil ini hanya untuk penggunaan pribadi Klien dan memungkinkan Klien untuk mengelola informasi pribadinya dan semua pengaturan Akun Trading.
1.2.10. Halaman Program: Bagian dari Profil Klien yang dikhususkan untuk Program. Halaman ini memungkinkan Klien untuk mengelola Hadiah dan Tantangan serta melihat informasi tentang Status Program.
2. Program overview
2.1. The Program is a loyalty program available to all registered Clients of the Company who are not participants in any other loyalty program offered by the Company.
2.2. The Program is accessible in all countries where the Company operates; however, the specific Terms and Conditions of the Program may vary by country.
2.3. A Client becomes a participant in the Program upon registration with the Company in accordance with the Customer Agreement and acceptance of these Terms and Conditions. No separate action is required from the Client to join the Program, and the Company will not provide additional confirmation of participation.
2.4. In restricted countries, the Program is only available to clients who have independently initiated unsolicited contact with the Company.
3. Program statuses assignment and duration
3.1. While participating in the Program, the Client may achieve one of the following Statuses:
3.1.1. Bronze
3.1.2. Silver
3.1.3. Gold
3.1.4. Platinum
3.2. Each Status grants access to different Rewards offered by the Company. The available Rewards corresponding to each Status can be accessed by the Client on the Program Page.
3.3. The assignment, retention, and upgrade of Statuses are determined according to the specified criteria.
| Status | Assignment | Duration | XP required for maintenance | XP required for upgrade |
| Bronze | Achieved upon accumulating 1 XP | 30 days | 0 XP | 700 XP |
| Silver | Achieved upon accumulating 700 XP | 30 days | 700 XP | 3,000 XP |
| Gold | Achieved upon accumulating 3,000 XP | 60 days | 3,000 XP | 14,000 XP |
| Platinum | Achieved upon accumulating 14,000 XP | 90 days | 14,000 XP | - |
3.4.1. Subsequent Statuses will be assigned upon the accumulation of a specified number of XP.
3.4.2. The Client earns XP by completing supported activities within the Program, with different activities granting varying amounts of XP based on their type and rules. The amount of XP granted for each activity is determined by the current XP rules and rates displayed on the Program Page. The Company may also, at its discretion, award additional XP for participation in Challenges, special tasks, or promotional events as communicated through the Program Page. The Company may update XP rules and rates from time to time, and any such updates will become effective once they are published on the Program Page.
3.4.3. Once the Client reaches the required XP for the next Status, their Status will automatically upgrade.
3.5. Status maintenance
3.5.1. If the Client accumulates more XP than required for their current Status, but not enough to reach the next one, the Client will remain at their current Status for its full duration.
3.6. Status downgrade
3.6.1. If the Client fails to accumulate the required XP to maintain their current Status within the specified duration, they will be downgraded to the next lower Status.
3.7. XP reset and new Status duration
3.7.1. Upon an upgrade, downgrade, or maintenance, the Client's XP count will reset to zero.
3.7.2. The duration for the new or retained Status will begin from the date of the upgrade, downgrade, or maintenance, and will follow the corresponding duration specified for that Status.
3.7.3. XP is not redeemable for money, goods, or any other form of compensation. In the event of an XP reset due to a Status upgrade, downgrade, or maintenance, the Client acknowledges that they have no entitlement to claim compensation, reimbursement, or any other form of redress from the Company.
4. Rewards
4.1. Status Reward dapat mencakup manfaat yang tercantum di Halaman Program. Manfaat ini dapat meliputi, tetapi tidak terbatas pada:
4.1.1. ketentuan trading yang lebih baik dan penawaran produk (seperti booster XP atau spread lebih rendah)
4.1.2. layanan analitik dan wawasan pasar eksklusif (seperti langganan ke majalah keuangan)
4.1.3. manfaat edukasi (seperti materi pembelajaran dan sesi dengan pakar pasar)
4.1.4. Hadiah tambahan akan dikomunikasikan melalui Halaman Program.
4.2. Reward Bulanan
4.2.1. Klien dengan Status Gold dan Platinum dapat memilih Hadiah tambahan setiap bulan selama durasi Status mereka. Daftar Hadiah Bulanan yang tersedia, jumlahnya, dan aturan memilih ditampilkan di Halaman Program. Pembaruan apa pun mengenai Hadiah Bulanan akan berlaku setelah dipublikasikan di Halaman Program.
4.3. Hadiah Tambahan dapat diberikan kepada Klien, terlepas dari Status mereka, sesuai aturan dan ketentuan yang dipublikasikan di Halaman Program. Hadiah Tambahan dapat diberikan untuk:
4.3.1. keberhasilan menyelesaikan Tantangan
4.3.2. pencapaian Status baru
4.3.3. partisipasi dalam aktivitas atau acara promosi
4.3.4. sebagai imbalan dari Perusahaan, sebagaimana dikomunikasikan melalui Halaman Program
4.3.5. pembelian di Katalog Reward Perusahaan. Pilihan item yang disajikan kepada Klien di Katalog Reward mencakup semua Hadiah yang dapat dibeli yang tersedia pada Status saat ini dan Status lebih rendah.
4.4. Klien dapat mengakses dan meninjau Hadiah yang tersedia yang sesuai Status mereka melalui Halaman Program.
4.5. Perusahaan berhak untuk mengubah, memodifikasi, atau menghentikan Hadiah yang tersedia untuk Klien atas kebijakannya sendiri, tanpa pemberitahuan sebelumnya atau kewajiban kepada Klien.
4.6. Hadiah tidak dapat diganti dengan pembayaran tunai atau bentuk kompensasi lainnya. Jika suatu Hadiah atau penawaran tidak dapat diberikan kepada Klien karena keadaan di luar kendali Perusahaan, Perusahaan dapat, atas kebijakannya, menawarkan alternatif yang setara nilainya, tetapi tidak berkewajiban memberikan setara tunai atau kompensasi.
4.7. Hadiah dapat bervariasi tergantung pada negara Klien dan keadaan lain, termasuk batasan hukum atau teknis, dan atas kebijaksanaan Perusahaan. Akibatnya, Klien yang berbeda mungkin memiliki akses pada volume dan tipe Hadiah yang berbeda pula. Klien mengakui dan setuju bahwa mereka tidak memiliki hak untuk meminta, menuntut, atau mengharap disediakannya Hadiah yang mungkin tersedia untuk Klien lainnya.
4.8. Secara umum, semua Hadiah diberikan secara langsung kepada Klien. Klien tidak memiliki hak untuk meminta disediakannya Hadiah kepada pihak ketiga, termasuk tetapi tidak terbatas pada anggota keluarga, teman, atau individu lainnya, kecuali secara tegas diizinkan oleh ketentuan Hadiah tertentu.
4.9. Perusahaan tidak akan bertanggung jawab jika Klien tidak dapat mengakses Hadiah, baik karena keadaan di luar kendali Perusahaan, kendala teknis, atau alasan lainnya yang tidak dapat diatribusikan kepada Perusahaan.
5. Participation in Challenges
5.1. The Company may organise Challenges as part of the Program. Participation in Challenges is governed by the following terms:
5.1.1. To complete a Challenge, the Client must fulfil a specific task or assignment within the designated timeframe.
5.1.2. Upon successful completion of a Challenge, the Client will receive a Reward.
5.1.3. The conditions for each Challenge, including the Reward, are based on the Client's Status and the nature of the Challenge. The Company may tailor the task's difficulty and the corresponding Reward for each Client individually.
5.1.4. The specific terms, conditions, and Rewards for each Challenge will be clearly displayed on the Challenge page or screen within the Program Page. These terms may vary from Challenge to Challenge and will be provided to the Client before they participate.
5.1.5. Participation in a Challenge is voluntary, and the Client may choose whether to engage with the offered tasks or to decline them.
5.1.6. Each Challenge is subject to a defined period for completion. If the Client fails to complete the Challenge within this period, they will not be eligible for the associated Reward. However, the Client may still be granted an alternative Reward at the Company's sole discretion.
5.1.7. The Company reserves the right to modify, suspend, or cancel any Challenge at its sole discretion without prior notice. If a Challenge is cancelled before completion, the Client may not be eligible for the Reward, unless otherwise specified.
6. Data sharing
6.1. The Rewards provided under the Program may be delivered by the Company itself or through its affiliated entities, partners, agents, or other third-party service providers involved in the fulfilment of such Rewards (collectively, 'Service Providers'). Information about specific Service Providers involved in delivering a particular Reward may be displayed on the Program Page.
6.2. In connection with the provision of the Rewards under the Program, the Company may be required to transfer the Client's personal data to these Service Providers, for purposes such as providing services, processing subscriptions, and other related activities.
6.3. The Company will ensure that any personal data shared with these Service Providers is limited to the minimum necessary for the provision of their respective services. The sharing of personal data will be in compliance with the terms outlined in the Customer Agreement, Privacy Policy, and any other applicable policies of the Company.
6.4. The Client acknowledges and agrees to the sharing of their personal data with the Service Providers as described herein. The Client further consents to the transfer of their personal data to such Service Providers as required to facilitate the provision of the Rewards under the Program.
6.5. If necessary, the Client agrees to provide any additional consents or authorisations required to enable the Company to transfer their personal data to the Service Providers.
6.6. The Client acknowledges that failure to provide the necessary consents or authorisations may result in the Client's inability to access certain Rewards available under the Program.
6.7. Unless otherwise notified, the Company may also use and publish the Client's personal information for promotional and marketing purposes, in accordance with the terms set forth in the Privacy Policy.
7. Termination
7.1. Voluntary termination
7.1.1. Voluntary termination is not technically provided for in the Program. However, the Client reserves the right to decline the offered Rewards, refrain from completing Challenges, and opt out of activities designed to upgrade their Status. The Client may choose to discontinue their engagement without any formal termination process.
7.2. Termination by the Company
7.2.1. The Company may terminate participation in the Program in the following circumstances:
7.2.1.1. Violation by the Client of any applicable laws, regulations, or any of the Company's documents and policies, including but not limited to the Customer Agreement, these Terms and Conditions, and other relevant terms.
7.2.1.2. Engagement by the Client in behaviour that, in the Company's reasonable opinion, is deemed abusive, fraudulent, or contrary to the principles of the Program, as well as conduct considered inappropriate or harmful to the integrity of the Program.
7.2.1.3. Violation of the participation requirements by the Client or their engagement in any activities that undermine the integrity or proper functioning of the Program.
7.2.1.4. Termination of the Customer Agreement for any reason.
7.2.1.5. If the Client becomes a participant in any other loyalty program offered by the Company.
7.2.1.6. At the sole discretion of the Company, for any other reason, including reasons not related to any breach of obligations by the Client (including but not limited to external events, regulatory changes, technical issues, or any other reasons deemed necessary by the Company).
7.3. Consequences of termination
7.3.1. Upon termination for any reason, the Client will cease to participate in the Program and will forfeit all Rewards associated with participation and all accumulated XP. Any Rewards and XP accrued during the participation period will be nullified, unless otherwise specified by the Company.
7.3.2. The Client acknowledges and agrees that they shall have no claim for compensation, reimbursement, or any form of redress for the unused Rewards that were not provided, and for unused XP. This includes, but is not limited to, any benefits not redeemed or any privileges that the Client was unable to access prior to termination.
7.3.3. Following the termination of participation in the Program, the Company shall bear no responsibility or liability in relation to the cessation of participation.
7.3.4. Following the cessation of participation in the Program, the Company will retain and process the Client's personal data in accordance with its Privacy Policy for a period as required by law or for legitimate business purposes. The Client may request the deletion of their personal data, subject to the limitations outlined in the Company's Privacy Policy.
7.3.5. If the Client becomes a participant in any other loyalty program offered by the Company, their participation in the current Program will be terminated, and they will be subject to the Terms and Conditions of the new program.
8. Changes to the Program
8.1. The Company reserves the right, at its sole discretion, to amend, suspend, or terminate the Program, in whole or in part, at any time, without prior notice to the Client. Any such amendments will be effective immediately upon posting on the Company's website or through the Program Page.
8.2. In the event of any conflict between this version of the Program's Terms and Conditions and any version published on the Company's website or on the Program Page, the most recent version shall prevail.
8.3. The Client is responsible for regularly reviewing the Program's Terms and Conditions. Continued participation in the Program after any changes have been made constitutes the Client's acceptance of the modified Terms and Conditions.
8.4. The Company may, at its sole discretion, suspend, limit, revoke, or adjust the Client's access to any Rewards in the following circumstances:
8.4.1. If the Client breaches any provision of the Customer Agreement, or violates any policies, guidelines, or other documents set forth by the Company.
8.4.2. If the Company is unable to provide the Rewards due to circumstances beyond its control, including but not limited to external events, regulatory changes, or technical issues.
9. Intellectual property
9.1. All intellectual property rights, including but not limited to trademarks, logos, content, and materials provided through the Program, are owned by the Company or its licensors. The Client agrees not to use, copy, distribute, or alter any intellectual property belonging to the Company without prior written consent.
10. Limitation of liability
10.1. The Company is not liable for any damages, losses, or expenses incurred due to the Client's participation in the Program, including issues related to system malfunctions, delays, or interruptions.
10.2. The Company shall not be liable for any failure or delay in performance under these Terms and Conditions due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, labour disputes, internet failures, or any other events of force majeure.
11. General terms
11.1. All intellectual property rights, including but not limited to trademarks, logos, content, and materials provided through the Program, are owned by the Company or its licensors. The Member agrees not to use, copy, distribute, or modify any intellectual property belonging to the Company without prior written consent.